Welcome to GAISEO.com (the “Website”), operated by Productive AI GmbH (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you purchase our GAISEO plugin and use our website and services.
1. Data Controller
Productive AI GmbH
Ehrengutstraße 18
80469 Munich, Germany
Email: privacy@gaiseo.com
Website: https://www.gaiseo.com
2. What Data We Collect and How We Use It
We collect different types of data depending on how you interact with us.
a) When you visit our website:
- Data Collected: Usage data, such as your IP address, browser type, referring URLs, and your interaction with our website.
- Purpose: To analyze website performance, improve user experience, and ensure security.
- Legal Basis (GDPR): Art. 6(1)(f) – Our legitimate interest in operating and improving our website.
b) When you purchase the GAISEO plugin:
- Data Collected: Purchase and Payment Data, including your name, email address, billing address, company name, and VAT ID (for B2B customers). Payments are processed securely via Stripe, and we use Easy Digital Downloads (EDD) to manage your license, order history, and account. Your payment information (e.g., credit card details) is processed directly by Stripe and is not stored on our servers.
- Purpose: To process your order, create your account, issue invoices, and fulfill our contractual obligations.
- Legal Basis (GDPR): Art. 6(1)(b) – Performance of a contract.
c) When you activate and use the GAISEO plugin:
- Data Collected: Plugin usage and license data, including your license key, website URL, plugin version, and site language.
- Purpose: To validate your license, provide software updates, and ensure compliance.
- Legal Basis (GDPR): Art. 6(1)(b) – Performance of a contract.
d) When you use the AI Co-Pilot features:
- Data Collected: Specific input data (e.g., image URL, nearby text). We do not send your entire post content unless required.
- Purpose: To provide the requested AI service securely via proxy.
- Legal Basis (GDPR): Art. 6(1)(b) – Performance of a contract.
e) When you contact us or join the waitlist:
- Data Collected: Name, email address, and message content.
- Purpose: To respond to your inquiries, manage waitlist registrations, and provide assistance via our CRM.
- Legal Basis (GDPR): Art. 6(1)(f) – Legitimate interest in support and service; Art. 6(1)(a) – Consent (for waitlist).
We do not knowingly collect data from minors.
3. AI Data Processing & Third-Party Providers
We use third-party AI services like OpenAI via Azure. Data is routed through our proxy and is not used to train models.
- Proxy Server: Protects our API key and ensures data security.
- No Model Training: API data is not used to train AI models.
4. Cookies & Tracking
We use cookies for performance, security, and analytics. You can manage your preferences via the banner.
5. Sharing of Data
We never sell your data. We only share it with third parties when required to deliver our services:
- CRM & Marketing (HubSpot): We use HubSpot to store and manage contact data, process waitlist registrations, and handle contact form submissions.
- Payment Processors (e.g., Stripe): To securely process your payments.
- Digital Commerce Platform (e.g., Easy Digital Downloads): To manage plugin licensing, order fulfillment, customer accounts, and invoicing.
- AI Providers: Microsoft Azure (OpenAI).
- Infrastructure Providers: Secure cloud infrastructure to host our website and backend services.
- Legal Authorities: Only if legally required.
We ensure all partners comply with strict data protection standards.
6. International Data Transfers
Transfers outside the EEA follow strict safeguards, including EU Standard Contractual Clauses.
7. Data Retention
We retain your data only as long as necessary. License and purchase data is stored per accounting laws.
8. Your Rights (GDPR)
- Access: Request a copy of your data.
- Rectification: Correct inaccurate data.
- Erasure: Delete your data ("Right to be Forgotten").
- Restriction: Limit processing under certain conditions.
- Objection: Object to processing on legitimate interest grounds.
- Portability: Get your data in machine-readable format.
- Complaint: File with a data protection authority.
To exercise your rights, email privacy@gaiseo.com.
9. Data Security
We use encryption, access control, and secure hosting to protect your data from unauthorized access or loss.
10. Changes to This Policy
This policy may change. Major updates will be communicated via email or site notice.
11. Contact Us
Productive AI GmbH
Email: privacy@gaiseo.com
Website: www.gaiseo.com
